This policy explains how the A Wrate group of companies collects and uses your personal information.
OUR DETAILS
The A Wrate Group is made up of the following companies:
The Group operates from its premises at 112 Windmill Road, Shepperton, Sunbury-on-Thames TW16 7HB, UK.
The Group’s contact phone number is 020 89775007 and its contact email address is info@awrate.co.uk. The Group’s website is at www.awrate.co.uk.
HOW WE USE YOUR PERSONAL INFORMATION
The following table explains how we use your personal information in our business. Different sections apply depending on your relationship to us. Please read each section carefully as more than one section may apply to how we use your information.
Situation | Types of information | Purpose and lawful basis for processing |
Website visitors, customers (including their staff), suppliers (including their staff) | ||
You send us an enquiry regarding our products/services | Name, contact information, details of your enquiry. | We have a legitimate interest in responding to your enquiry. We process your information to carry out pre-contractual steps relating to a potential contract between us. We have a legitimate interest in keeping a record of your request as well as our response. This helps us efficiently operate our business and prevent fraud. |
You or your organisation purchases goods or services from us. | Name, contact information, job title, payment details, details of the goods/services purchased. | If the contract is with you, the processing is necessary for us to perform our obligations under the contract. If the contract is with your organisation then we have a legitimate interest in processing your personal information for the purpose of managing the contractual relationship between your organisation and us. We have a legitimate interest in keeping a record of the contract between us (or your organisation and us) for the administration of our business and to address any disputes which may arise between us (or your organisation and us). |
You or your organisation supplies goods or services to us. | Name, contact information, job title, payment details, details of the goods/services supplied. | If the contract is with you, the processing is necessary for us to perform our obligations under the contract. If the contract is with your organisation then we have a legitimate interest in processing your personal information for the purpose of managing the contractual relationship between your organisation and us. We have a legitimate interest in keeping a record of the contract between us (or your organisation and us) for the administration of our business and to address any disputes which may arise between us. |
HOW LONG WE KEEP YOUR INFORMATION FOR
We only keep your information for so long as is reasonably necessary. Generally speaking, we keep your personal information for the following periods of time:
General enquiries - 2 years from when we resolve your enquiry, unless it results in us entering into a contract with you or your organisation, in which case the below time period applies instead.
Customers and staff of customers - the duration of the customer contract plus 7 years.
Suppliers and staff of suppliers - the duration of the supplier contract plus 7 years.
WHO IS YOUR INFORMATION SHARED WITH?
We share your personal information with third parties only where we are required to do so to comply with the law, to protect our rights, to perform our contractual obligations or to efficiently operate our business. In order to achieve these purposes, we share your data with the following people or group of people:
If you are an employee or representative of a customer or supplier of ours then we may share your information with your employer and colleagues for the purpose of manging the business relationship between your organisation and us.
Our outsourced service providers. These organisations have strict contractual obligations to handle your information in accordance with data protection law and to keep it confidential at all times.
Our professional advisers (including accountants and lawyers). These people are subject to professional duties of confidentiality.
Potential purchasers of our business may be given access to redacted information about our customers, suppliers and their staff/representatives. Before we share this information the potential purchaser would need to sign a non-disclosure agreement which protects your personal information.
On the limited occasions where we transfer your personal data outside of the UK, the recipient is based in a country which is subject to a UK government adequacy regulation. This means that the recipient is held to a similarly strict legal duty to protect your data.
YOUR RIGHTS
Under UK data protection law you have the following rights:
The right to be informed about what we do with your information. This Policy provides you with this information.
If we are processing your data on the basis of your consent then you have the right to withdraw that consent at any time. Consent can be withdrawn by and notifying us using the details set out at the start of this policy.
The right to access a copy of your information which we hold. This is called a ‘data subject access request’. Additional details on how to exercise this right are set out in the ‘Access to Information’ section below.
The right to prevent us processing your information for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
The right to object to decisions being made about you by automated means. We will inform you if your information is subject to automated processing.
The right to object to us processing your personal information in certain other situations.
The right, in certain circumstances, to have your information rectified, blocked, erased or destroyed if it is inaccurate.
The right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law.
The right, in certain circumstances, to request that we erase, rectify, cease processing and/or delete your information.
You have the general right to complain to us in the first instance if you are not happy with how we are processing your personal information. If you are not satisfied by our response then you can complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk.
ACCESS TO INFORMATION
Under UK data protection law you can exercise your right of access by making a written request to receive copies of some of the information we hold on you. You must send us proof of your identity, or proof of authority if making the request on behalf of someone else, before we can supply the information to you. Requests should be sent to us using the contact details set out at the start of this policy.
You do not need to pay a fee to exercise this right unless you are requesting copies of documents you already possess, in which case we may charge our reasonable administrative costs. We are also allowed to charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you if your request is clearly unfounded or excessive. In very limited circumstances, we are entitled to refuse to comply with your request if it is particularly onerous.
In certain circumstances, you are entitled to receive the information in a structured, commonly used and machine-readable form.
COOKIES
For information about how we use cookies on our website, please refer to our Cookies Policy, see below.
CHANGES TO OUR PRIVACY POLICY
This notice was last updated on 13 December 2022. Any material changes we may make to our privacy notice in the future will be uploaded to our website and if the change is significant then we will tell you about it by email or via a notification within the Controller platform.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies contain information that is transferred to your device’s hard drive.
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve the user experience.
We use the following cookies on our website:
Necessary cookies
Necessary cookies help make a website usable by enabling basic function like page navigation and access to secure areas of the website. This website cannot function properly without these cookies. These cookies are set without your consent.
Cookie | Name | Purpose | Duration |
AWS ELB Application Load Balancer | AWSALB | Load balancing cookie which assigns an identifying attribute to the visitor, reducing server load when accessing our site. | 7 days |
ALB Weighted Target Groups | AWSALBTG | Load balancing cookie which assigns an identifying attribute to the visitor, reducing server load when accessing our site. | 7 days |
Preference cookies
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. We only set preference cookies with your consent. We do not currently set any preference cookies on our site.
Statistic cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information. We only set these cookies with your consent. We do not currently set any statistic cookies on our site.
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. We only set these cookies with your consent. We do not currently set any marketing cookies on our site.
Third party cookies
Where a cookie is identified as a ‘third party cookie’, it is set by us on behalf of another organisation. The third party, rather than us, has control over the information which is collected. We do not currently use any third party cookies on our site.
How do I change my cookie settings?
As we only use strictly necessary cookies on our website, we do not ask for your consent before we set them. You can, however, change your cookie settings within your browser. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
To find out more about cookies, including how to see what cookies have been set on your device, visit www.aboutcookies.org or www.allaboutcookies.org.
This Cookies Policy was last updated on 7 December 2022.